Within 7 calendar days of paymentIf the paid benefits included in the order remain unused, you may request a full refund. Once any paid benefit has been used, the order is not refundable.
2. How to request a refund
Send your requestEmail support@open-design.ai.
IncludeYour OpenDesign account email, order or payment transaction number, and the reason for the request.
3. Processing time
Usage verificationEligibility and consumption are determined from OpenDesign backend records.
Within 10 business daysAfter approval, OpenDesign will initiate the refund to the original payment method.
4. Special cases
Fraud, policy violations, or refund abuseRefunds are not available in these cases.
